Domain Transfer Requirement

• We can't transfer a locked domain! You need to unlock the domain at its current registrar.
• We can only transfer domains with special TLDs. Currently, they are: com, net, org, info, biz, name, ca, us, cc, tv, in, cn, com.cn, net.cn, org.cn, com.tw, org.tw, idv.tw
• For TLDs com, net, org, info, biz, us, in, cn, com.cn, net.cn, org.cn, com.tw, org.tw, idv.tw , we need an authorization key to start the transfer. Authorization keys or EPP codes are obtained from your current registrar.
• You must be the domain's administrator and have access to the email address shown in whois. For most domains, an authorization email will be sent to that email address for confirmation.
• If you don't follow the instruction in the email to authorize the transfer, the transfer will be cancelled.

Help Information:

• Registration Manual Please click here to view our domain registration and transfer manual.
• ICANN policy dictates you cannot transfer a domain that has been just recently registered (ie, within the past 60 days.)
• If you renewed your domain at the current registrar within the past 45 days, you will not get an additional year when you transfer to us.
• If the above 2 conditions do not apply to your domain, an additional year will be added to your domain when it is transferred to us.

Getting Started With Superb - Registering or Transferring a Domain

This page was created to provide additional help registering a new domain or transferring an existing domain to Superb.
If you have any questions about this document or suggestions on how to make this document more helpful, please email them to CustomerService@Superb.net. This information is also available as a downloadable .pdf file. Click here to download.

Click on one of the links below to go to that section:
Log in to the myCP® control panel
Inside myCP®
Registering a New Domain
Transferring Your Domains to Superb

Log in to the myCP® control panel

After completing your order, you should have received an E-mail from us with important account information. If you need to have the E-mail re-sent, please contact our Customer Service Team. In that E-mail, you should have your myCP® control panel login information:

Account Details:

Copy and paste the URL for your myCP® control panel (https://myCP.Superb.net) into the address bar of your browser, and using your account information, log in.

myCP®	https://myCP.superb.net
Domain	MyDomain.com
Password	v3ry_S3cur3_P@ssw0rd
FTP Login	shb99_000
IP Address	http://192.168.0.163

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Inside myCP®:

The myCP® control panel lets you manage and update your hosting account. You can create and edit E-mail addresses, enter Support Tickets, and manage domains. Your myCP® control panel interface should be similar to the image shown below:

When you are in the myCP® control panel, you need to click on the Register Domain link. The right hand column is for Account Management. Under the Account Management column is the Domain Names section. In this section you will find the Register Domain link. Click on this link to register or transfer a domain.

Registering a New Domain

When you click on the Register Domain link, you will have access to Superb Registrar through myCP®. Depending on the hosting package you have signed up for, you may be entitled to a free domain registration. This is the only way to redeem the coupon for a free domain.

Type in the domain you want to register, and click on the button to check the availability of the domain. There are several, less-traditional domain extensions that are available (.ca, .co.uk, .tv, etc.) that can be selected from a list on the page.

myCP® control panel - Check Availability

When the system returns the list of available domains, you can make your selection(s) from the list and click on 'Add to Cart' to continue with the transaction. If there are no domains available (or none of the available choices are of interest), you can use the Back button on your browser to return to the previous page and check the availability of a different domain.

Once you have decided on a domain and added it to your cart, you will be re-directed to a page that lists all the domains you have selected to register. Click on the link to view your cart, and you can review all the domains that you have selected to register.

myCP® control panel - Review & Order Domains

There are a lot of choices that can be made regarding your domain. The Price dropdown menu will determine the number of years you would like to register your domain for. The total price is listed adjacent to the number of years, with 10 years being the maximum number of years a domain can be registered for. Please note, the price of a domain will vary depending on the extension (.com, .org, .biz, etc.). The ID Protect dropdown menu has the same options as the Price dropdown. ID Protect allows you to keep your registration information private. If someone does a WhoIs lookup, the information used to register the domain will be publicly available unless you choose the ID Protect option.

The 'Configure button' myCP® control panel - Cart Summary & Credit

is a link that lets you edit or update the information used to register the domain (DNS information, contact information, technical contact, etc.). The information available to the public (via a WhoIs lookup) will vary depending on whether or not the ID Protect option is selected. If you do not update or edit the information, the default information for the registration will be the information you used to create your account. If you see the red/burgundy 'P' icon, it means that information is required before you can complete the registration process for that domain. myCP® control panel - Cart Summary & Credit

As mentioned previously, some packages include a coupon for a free domain registration. The coupon credit, as shown above, is automatically applied when you register a new domain through your myCP® control panel.

After you have decided on a domain, confirmed it is available, added it to your cart, and reviewed the order, simply click on the button to place the order.

Transferring Your Domains to Superb

Transferring a domain requires that you log in to myCP®. Log in to the myCP® control panel, click on the link to Register Domain, and on the secondary menu (above the title 'Check & Register Domains'), click on 'Transfer.'

To transfer a domain, you have to make sure that it is unlocked. You will need to make this change with your current registrar. If you are unsure if your domain is unlocked or who your registrar is, please click here to do a WhoIs lookup on your domain. You can compare the results from the WhoIs lookup of your domain to this one for SuperbHosting.net.

Near the top of the page is the line 'Registration Service Provided By: Superb Internet Technologies Inc..' This is where it will list your current registrar. After 'Technical Contact,' the 'Status' of the domain is 'Locked.' In order to transfer the domain, the status would have to be changed to 'Unlocked.' Please contact your current registrar for help unlocking your domain.

NOTE: A domain must be at least 60-days old for a transfer to be completed. If a domain has been transferred within the last 45-days, it cannot be transferred. For .org domains, the waiting period is 60-days. These are restrictions established by the Public Interest Registry.

Only the following domains can be transferred using this form:

.com, .net, .org, .info, .biz, .name, .ca, .us, .cc, .tv, .in, .cn, .com.cn, .net.cn, .org.cn, .com.tw, .org.tw, .idv.tw

As per ICANN regulations, the gaining registrar is required to obtain express authorization from the Transfer Contact(s) (listed Registrant or the Administrative Contact), so a transfer may only proceed if confirmation of the transfer is received by the Gaining Registrar by the Transfer Contact. Authorization must be obtained via Auto-verification/E-mail Authorization.

When an auto-verification transfer order is submitted, a verification email will be sent to the registrant and administrative contact(s) for the domain(s). (In accordance with ICANN Regulations, transfer verification will NOT be sent to technical, billing or other listed contacts for the domain.)

NOTE: If this verification is not received, the transfer will not proceed. Without this verification, transfer requests are not sent to the registry and the domain will not be put into "Pending Transfer" status for release by the losing registrar.

Once a transfer request has been submitted to the registry, (moving the domain into "pending transfer" status), the current registrar for the name will receive notification of the request. ICANN Transfer Policy dictates that current registrar must release the domain within five days of the date and time they were notified of the transfer request.

This is an automated process that involves at least four parties (the global registry, two registrars and the domain contacts). Notifications and approvals are processed automatically except when an explicit request is made by the registrant or administrative contact of the domain to manually approve (ACK) or deny (NACK) a transfer request. The explicit request is made to the registrar of record (losing registrar). The gaining registrar cannot ACK or NACK a transfer request.

For more information about the transfer of the domain, please contact Customer Service. For more information about the rules and regulations for transferring domains, please visit the ICANN website.

How to obtain a Transfer Authorization ( EPP ) Code

This article describes how to obtain a transfer Authorization Code (Auth Code) for .com, .net, .org, .info, .us, .biz and .name domain names from the most common registrars. Perform a whois search on the domain name you wish to transfer. Look at the registrar field. This whois field will list your current domain name registrar. Simply follow instructions listed below for that particular registrar to obtain your domain name's authorization code.

1.How to obtain a Transfer Authorization ( EPP ) Code

If you want to transfer your .com, .net, .biz, .us, .org or .info domain, you will need to contact your current registrar and request the domain's Authorization Code (also referred to as an auth code, Authinfo code or an EPP code). An authorization code is usually a 6- to 16-character code assigned by the registrar. Authorization codes are basically a password for the domain serving as an extra security measure. The auth codes ensure that only a domain owner can make domain name transfers. The Registry requires the Auth Code so for .COM, .NET, .BIZ, .US, .ORG, and .INFO domains you will not be able to continue a transfer until you are able to get the Authorization Code from your current registrar.

2.Registrar Specific Instructions

Don't see your registrar listed? Check any help or knowledge base available on your current registrar's site. If your registrar doesn't have a an article on Authorization Codes or Auth Codes, email your existing registrar's customer support from the domain's administrative contact address and request your Authorization Code or Auth Code for a particular domain name. If you are told a .ORG, .BIZ, .INFO, .US or .NAME domain name does not have an authorization code, then the registrar is mistaken. Be persistent! Registrars are contractually required to provide auth codes upon registrant request. If you still can't get any where with your current registrar please contact us. We'd be happy to help.

Registrars

4Domains.com - For this registrar, Auth Code is simply your domain management password.

Address Creation - Email technical support at support@addresscreation.com from domain's administrative contact email address requesting domain's Authorization Code.

AIT Domains - Send a transfer request via an online support ticket initiated at http://aitdomains.com/tickets.htm. Request that they send domain's Authorization Code.

AW Registry - Email registration support at support@awregistry.net from domain's Administrative email address requesting a domain's Authorization Code.

BulkRegister.com - Email domainsupport@bulkregister.com from domain's ‘Admin’ contact. If reseller is listed as ‘Admin’ contact, call or email reseller and ask for your domain's Authorization Code (Auth Code).

DirectI

Go to Domains » Search » Domain Registration Search, and search for domain name that you wish to transfer away.

In the Orders List View that appears, click on the Domain Name.

On the next page you would find the "Domain Transfer Secret" which is what Directi calls the Authorization Code.

DirectNIC Login into account at https://secure.directnic.com/myaccount/. Submit a Trouble Ticket requesting domain's Authinfo code. Authorization code is usually first three letters of a domain and the domain id (available by searching for your domain at Registry operator's whois site).

Domain Monger - Create a support ticket at http://manage.domainmonger.com/contactus.html requesting your domain's Authorization Code (Auth Code).

Dotster

Log into your account at http://www.dotster.com.
From the Quick List, click on the Domain Name you wish to transfer
Scroll down to bottom of Domain Detail Page, click "Request Transfer Authorization Code" link to obtain the Auth code. It will be sent to domain's administrative contact email address within minutes.

EnCirca EnCirca requires registrants to set the auth code themselves. To set an auth code, simply login to your account at https://www.encirca.biz/myaccount/ and modify the domain by selecting the 'modify domain'. Enter your desired auth code into "Authorization Info" box, select 'continue' and then 'commit' to save your changes.

Enom

Login to eNom account at http://www.enom.com/Login.asp
Choose menu option DOMAINS, my domains
Click on the link for specific domain name that you wish to work with which brings up the domain control panel.
On domain control panel, scroll down to UTILITIES, click » Contact/WhoIs Information option.
At the bottom of the contact info page you will see the domain name authorization key.

If you do not have a direct eNom account, contact your reseller to obtain a domain's Authorization Code. If reseller's name is unknown, go to the eNom "help" page at http://www.enom.com/help/ and enter your domain name in the "Reseller Information Retrieval Tool."

GoDaddy.com

1. Log in to your Account Manager.
2. In the My Products section, click Domains.
3. Click the domain for which you want to retrieve the authorization code.
4. In the Authorization Code field, click the Send by Email hyperlink.
5. Click OK.
6. Click OK again. The code will be sent to the e-mail on file with GoDaddy.

iPower

1. Go to manage.opensrs.net and enter your Domain Name, Username and Password to your iPower web account.
2. Go down to Domain Locking and disable locking
3. Then click on Domain Extras and you will be presented with the EPP or authorization code.

Joker.com

Log in at http://www.joker.com.
Browse to the service zone for a domain.
Request "AUTH-ID"

Melbourne IT Go to the PASSWORD RECOVERY page and enter your domain name. The EPP Code will be emailed to the admin contact.

Names4Ever Transfer Auth Code is your Names4Ever.com account password.

NamesDirect

Log into account at http://www.namesdirect.com/manage/.
In the Quick List, click on the domain name you wish to transfer.
Scroll down and click "Request Transfer Authorization Code" link near page bottom to obtain domain's Auth code. It will be emailed directly to domain's administrative email address.

NameScout Send an email message to service@namescout.com from the domain owner's email address as it appears in their records (consult Whois). In the request, list your domain names and ask that your authorization codes be sent.

NameSecure Please contact NameSecure Customer Service with a list of your domain names requesting they provide your domain authorization codes.

NameZero

Log into account at http://www.namezero.com/login.php.
Click on the Domain Name you wish to transfer.
On Domain Detail page, scroll down to bottom and click "Request Transfer Authorization Code" to obtain domain's Auth code. It will be e-mailed to the domain's administrative email address on file.

Network Solutions Call Network Solutions 24 hour support line at (888) 642-9675. Request the Authorization Code for a particular domain. They will send authorization code to the domain's ‘Admin’ contact email address.

Register.com Login to your account at http://mydomain.register.com/. Within Account Management, click on a Domain Name to view its details. It's Auth Code is listed on the domain details page.

Stargate Login to your account at https://www.stargateinc.com/us/account/login.asp. Click on the link "Get AuthInfo Code."

Tucows - Auth code located in account within the Domain Details at http://manage.opensrs.net. Obtain Username and password from reseller.

Verio - Request your domain's Authorization Code by sending an email to domreg@verio-hosting.com from ‘Admin’ contact. They will send the Auth Code.

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